Triple Zero phone calls jumped by more than 35,000 in the first half of this year, with more than 90 percent genuine emergencies.
New Queensland Police Service (QPS) statistics show between January 1 and June 30, emergency call takers handled 488,096 inbound calls, an 8.53 percent increase compared to the same period in 2024.
Acting Superintendent Neal White said more than 93 percent (453,764) were emergencies, reflecting a growing demand for immediate police assistance across the state.
Acting Superintendent White said Queenslanders were urged to “Pause. Think. Policelink” for non-urgent matter as Triple Zero demand continued to climb.
“When it comes to calling Triple Zero, we encourage Queenslanders to use this number when a crime is happening now, when life or property is in immediate danger, or during time-critical events such as fires and flooding,” he said.
Acting Superintendent White said despite record volumes, QPS had maintained a strong emergency response, however, misusing the Triple Zero service for non-urgent matters could slow down critical response times.
“Triple Zero is for life-threatening emergencies only,” he said.
“If you need police but it’s not urgent, think Policelink. It’s available 24/7 and ensures emergency resources are preserved for those in immediate danger.
“Non-urgent matters such as if you have lost your wallet, phone or other belongings, if you return home to find your property has been burgled with no persons present, if your car has been stolen and you are in no immediate danger or if your windows have been smashed – Pause. Think. Policelink to report the matter.”
Acting Superintendent White said the QPS was investing in people, systems and technology to meet growing demand, particularly during critical incidents and extreme weather events.
He said extreme weather events, including North Queensland flash flooding, Tropical Cyclone Alfred, and widespread flooding in March, contributed significantly to elevated call volumes in the first half of this year.
“While spikes during natural disasters were anticipated, new patterns are emerging.
“Sunday emergency call volumes are now frequently surpassing the usual Friday and Saturday evening peaks, revealing a shift in when Queenslanders are reaching out for urgent help.”
– Policelink can be accessed via 131 444 or online at www.police.qld.gov.au.
