Close to three quarters of Queensland businesses have only a basic understanding of artificial intelligence (AI), despite one in four expecting AI and technology to replace employees in the next five years.
A new report from Business Chamber Queensland found the State’s businesses were eager to maximise the opportunities of AI and digital transformation, but were still struggling to keep pace with change.
Business Chamber Queensland CEO Heidi Cooper said more than half of businesses identified a strong or critical need for new skills and retraining to cope, and four out of five believed leadership skills were essential to drive the best use of AI and digital technologies.
Ms Cooper said the research showed the “tech fog” that weighed down Queensland businesses was easing slightly but remains persistent as leaders grapple with the rise of AI, new skills requirements and workforce shifts.
“The digital future of work is here, and many Queensland businesses are already seeing improved market share, increased efficiencies and productivity by utilising new ways of doing business,” she said.
“In just 12 months, the number of businesses using AI extensively has doubled to 10 percent – and the vast majority say they’re eager to use technology to automate, simplify and streamline workflows, and to improve digital engagement with customers.
“But there is a clear need for support to ensure businesses can understand where the opportunities and risks exist in navigating the evolving technology and digital landscape, especially in light of the productivity issues being experienced across all industries.”
Ms Cooper said the report drew on robust research and direct intelligence from Queensland businesses and reflected the realities leaders faced today and what they must prepare for tomorrow.
“It builds on critical insights from the 2022 and 2024 editions, offering a forward-looking, business-first lens to guide digital decision-making and investment.”
