Australia Post has launched a new post office design, centred around the surging parcel market.
Australia Post Executive General Manager Retail, Brand and Marketing Josh Bannister said Australia Post Parcels had been designed with flexibility and convenience at its core.
Mr Bannister said the new, modern format design aimed to make sending, collecting and returning parcels faster.
He said the post offices would be dedicated to parcel services allowing for a streamlined experience, with added flexibility through 24/7 self-serve options and secure 24/7 free Parcel Lockers.
“The number one reason a customer visits the Post Office is to collect a parcel, so we’re making it easier and quicker to collect and send parcels at a time that suits them.
“With Aussies shopping more online than ever before, we’re evolving our network to keep pace with how our customers are using postal services.”
Mr Bannister said Australia Post Parcels blended in-person assistance with self-service options.
He said many locations would also feature a dedicated 24/7 self-service zone, accessible via a one-time entry code generated in the Australia Post app.
“This allows customers to enter the space outside of assisted hours and send parcels at a time that suits them.”
Mr Bannister said the next-generation post offices have been opened in Fitzroy, Victoria, and Waterloo, in New South Wales, with other locations opening soon.
