Innovative mental health support is needed in the wake of the rise of internet scams, according to a Brisbane researcher.
Dr Luke Balcombe, from Griffith University’s School of Applied Psychology, said while financial losses associated with internet scams was a common focus, there was a need to shine a light on the toll it could take on a person’s mental health.
“Internet scams can often lead to anxiety, depression, trauma, shame, and even social withdrawal and relationship breakdowns,” Dr Balcombe said.
“Scams have become a global epidemic, costing victims more than $USD 1 trillion in 2023, with only an estimated seven per cent of scams being reported.
“With this in mind, it’s not surprising the mental health impacts of scams can often be hidden or overlooked in favour of financial losses.”
Dr Balcombe said there was a need for mental health strategies to aid scam victims.
“Accessing digital mental health services and AI chatbots for emotional support and practical coping strategies is a great first avenue,” he said.
“It is also valuable for people to make use of traditional medical and psychological support services by consulting with a GP or mental health professional if needed.
“Another option is to use education resources to learn about scam tactics and recovery options.”
Dr Balcombe said his research reinforced the need for better support systems including innovative solutions such as emotionally-intelligent AI companions.
“Increased education, digital tools, and coordinated prevention strategies are recommended to help reduce the emotional toll of scams and support long-term recovery,” he said.
Read the full paper: The Mental Health Impacts of Internet Scams.
