The Queensland Ambulance response hub at Kedron has doubled in size in a bid to deal with non-emergency calls and take the pressure off crowded hospitals.
The new $8.31 million clinical hub is where triple-zero calls from patients who do not need an ambulance are sent.
Each call is assessed and monitored by specialist staff who can direct callers to the most appropriate care, ensuring frontline resources are saved for life-threatening emergencies.
There are 66 new workstations, more than doubling the previous number of 26 workstations.
It is staffed 24/7 by a multi-disciplinary clinical team including senior paramedics, specialist doctors, registered nurses, mental health clinicians, social workers, occupational therapists, and physiotherapists.
Together, they assess patients after a triple-zero call, and guide them to the most appropriate care, whether that’s urgent ambulance treatment, clinical advice, mental health support, community services, aged care, or follow-up via video or phone consultation.
More than 33,000 patients received care from the hub without an ambulance being dispatched from July – December 2025.
QAS Acting Chief Operating Officer David Hartley said the expanded hub supported around 1800 Queenslanders daily.
“Triple-zero is often the first entry point to the health system for Queenslanders in need, and we have a responsibility to navigate patients to the most appropriate care,” Mr Hartley said in a statement.
“Sometimes that means expert advice, mental health support, or connection to community and aged care services rather than an ambulance response.”
