David Jones stores have recorded record foot traffic and online sales since receivers were appointed last week.
In a statement released today, receivers Christopher Hill, David McGrath and Joanne Dunn of FTI Consulting said normal trading was continuing this week.
There were “no updates” about David Jones’ future retail footprint and the future of company operations remained under review.
“Since the Receivers’ appointment foot traffic and sales throughout David Jones stores and online has been at record levels,” they said.
“Following the strong trading in recent days, the Receivers are placing orders for replenishment stock in the normal course of business with suppliers that have confirmed trading agreements, with the support of Hilco.
“Whilst there were limited instances of brand partners withdrawing from some stores, the Receivers have overall had very positive engagement with David Jones’ trade partners.”
FTI Consulting said the department chain’s employees were continuing to work “tirelessly” and the team was grateful for that.
They said promotional activities in store and online would continue to be reviewed in coming weeks, particularly with the Black Friday sales in mind.
“With regards to trading policies, if there are any changes to arrangements with customers, David Jones will communicate those changes to customers and update its terms and conditions accordingly,” the receivers said.
“We note customers continue to be protected under Australian Consumer Law for purchases made at David Jones and David Jones is offering 14-day exchanges for change of mind purchases.”
The receivers said final decisions would be communicated as they were made and asked that “speculation on this matter” be avoided out of respect for the “real people” at the heart of the David Jones business.
