Satisfaction index puts Sunshine Coast on top

Sunshine Coast ratepayers are the most satisfied in the State, based on a recent community survey on Australia’s local governments.

Conducted by Snap Send Solve, an online platform built to allow people to report issues to councils, Sunshine Coast Council received a satisfaction rating of 65.1 percent, ranking it 14th in the country and top in Queensland.

Snap Send Solve CEO Danny Gorog said Councils played a critical role in supporting communities throughout Australia.

“We believe the Snap Send Solve community satisfaction index is an important tool to help guide that work,” Mr Gorog said.

He said the company would use the index and supporting data to assist councils in engaging with and meeting the needs of their residents.

Mr Gorog said the survey report combined responses from more than 13,700 Australians with more than 200,000 platform user ratings.

“(This) creates the most definitive snapshot of how residents view their councils and the local issues that are most important to them.”

He said the survey found the national satisfaction average was 61.2 percent with the West Australian City of Mandurah achieving the highest rating in the country at 67.4 percent.

In Queensland, the report showed Bundaberg Regional Council, with 64.5 percent, ranked second behind the Sunshine Coast, with Brisbane City third on 63.3 percent.

It found that, overall, Queensland councils ranked fifth among states for community satisfaction, scoring 61.2 percent.

“Queensland residents voted roads as the top priority for councils, scoring 55.7 percent, ahead of footpaths and cycling 48.8 percent, and parks and gardens 42.5 percent,” the report stated.

Queensland’s Top 10 Councils: