Information on six million people has been compromised in a cyber-attack on a Qantas’ contact centre.
Qantas Group Chief Executive Officer Vanessa Hudson said a cyber criminal targeted the call centre and gained access to a third-party customer servicing platform.
Ms Hudson said six million Qantas customers had service records in this platform.
“We are continuing to investigate the proportion of the data that has been stolen, though we expect it will be significant.
“An initial review has confirmed the data includes some customers’ names, email addresses, phone numbers, birth dates and frequent flyer numbers.”
Ms Hudson said there was no impact to Qantas’ operations, or the safety of the airline, and customers were currently being contacted to make them aware of the incident and provide details on the support available.
She said the attack has been contained and all Qantas systems were secure.
“Importantly, credit card details, personal financial information and passport details are not held in this system.
“No frequent flyer accounts were compromised nor have passwords, PIN numbers or log in details been accessed.”
Ms Hudson said while an investigation is conducted, Qantas was putting additional security measures in place to further restrict access and strengthen system monitoring and detection.
She said Qantas had notified the Australian Cyber Security Centre, the Office of the Australian Information Commissioner and the Australian Federal.
“We will continue to support these agencies as the investigation continues.”
Ms Hudson said dedicated customer support lines (1800 971 541 or +61 2 8028 0534) had been set up as well as a dedicated page on qantas.com
“We sincerely apologise to our customers and we recognise the uncertainty this will cause. Our customers trust us with their personal information and we take that responsibility seriously.”
